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DirecOne Milestones
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DirecOne Hiring CSR's
Accent, an international provider of Customer Relationship Management (CRM) Solutions, together with DirecOne, a is seeking to recruit train and employ highly motivated, enthusiastic and reliable Customer Services Representatives.

DirecOne Opens doors to Second Call Center in Trinidad
The DirecOne Call Centre Group opened its doors to its second Call Centre. This centre is a full service inbound and outbound facility, with a capacity of 600 dialling agents.

DirecOne launches new CRM and Help Desk Solutions for the Fortune 500
DirecOne and Accent partnership to bring an additional $10 million in investments in technology and facilities upgrades that will see the existing facility expand to over 400 seats and the creation of some 1000 new jobs.

DirecOne Expands its Call Center Operations in Trinidad and Tobago
On Thursday, March 18, 2004, Peter Gillette, Chairman of the Gillette Group’s DirecOne call centre operations and CEO, Gary Owens of US telecom company, Accent announced their latest joint venture

DirecOne launches First Bi - Lingual Call Centre in the Caribbean
Today, December 12th, 2003 some thirty months after its launch, DirecOne goes bilingual.

DirecOne moves to 24/7 Operation
DirecOne expanded the scope of its operations. Formerly operating a two-shift system between the hours of 8:00am to 12 midnight, the successful Gillette-owned international call center added another shift, this one running from 12 midnight to 8:00am.

DirecOne signs Joint venture with Accent
After traveling and researching several possible Caribbean destinations, Accent Marketing Services chooses to partner with DirecOne to handle Third party verification for one of their Fortune 100 clients.

Gillette Group launches the largest Call Centre(DirecOne) in the Caribbean
DirecOne, the Gillette-owned international telemarketing center began its operations with almost 700 employees placing sales calls to the United States. DirecOne is the largest call centre in the Caribbean.

ConnectOne Partnership Opens Trinidad-based Call Center
ConnectOne International, based in Toronto, through a joint venture project with Trinidad-based Gillette Group, today opened an international telemarketing call center in Chaguaramas, outside Port of Spain, Trinidad.
The Future
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Rightsourcing your Outsourcing
DirecOne History
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In May 2000, the Gillette Group introduced its first International Contact Center in the islands of Trinidad and Tobago. It provided a total capacity of 1300 seats operating on a 24/7 basis. DirecOne operating at full capacity will provide jobs for 2600 Telemarketers and Customer Service Specialists throughout the region.

The Success Matrix

DirecOne is a dynamic, full service Contact Center outsourcing company providing an international clientele with integrated customer management solutions, including customer contact, fulfillment and marketing services.

DirecOne offers a suite of multi channel service options, specializing in inbound, outbound e-commerce telemarketing customer service, CRM solutions. 
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