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DirecOne moves to 24/7 Operation
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8/20/2008 11:05 PM
DirecOne expanded the scope of its operations. Formerly operating a two-shift system between the hours of 8:00am to 12 midnight, the successful Gillette-owned international call center added another shift, this one running from 12 midnight to 8:00am.
Posted: 9/24/2003
n September 24th, 2003, DirecOne expanded the scope of its operations. Formerly operating a two-shift system between the hours of 8:00am to 12 midnight, the successful Gillette-owned international call center added another shift, this one running from 12 midnight to 8:00am. This move came about as a result of the acquisition of new business from a well-known Fortune 100 company in the United States a few months ago. This particular project involves inbound telemarketing, as DirecOne’s telemarketers would be accepting calls from sales agents located in other call centers in the U.S. to complete the sales process. Not only does this project require telemarketers to be on the phones 24 hours a day, it also requires this Sunday-to-Sunday. The bright and ambitious employees of DirecOne willingly rose to the challenge.
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“From the outset DirecOne employed the Best-in-class CRM applications and technologies which deliver timely and accurate customer intelligence with market facts”
“Our cross-sell and up-sell strategies are customized to suit your overall business strategies and are calculated to increase your bottom line.”
“Due to an aggressive expansion program, DirecOne now has access to multiple sites. These Centers use the same technology platforms, have the same range of experience, and support similar seat densities. We can attain redundancy at the site level within 4 weeks if necessary under our management control using any one of our three current locations.”
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