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DirecOne Expands its Call Center Operations in Trinidad and Tobago
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8/20/2008 11:07 PM
On Thursday, March 18, 2004, Peter Gillette, Chairman of the Gillette Group’s DirecOne call centre operations and CEO, Gary Owens of US telecom company, Accent announced their latest joint venture

Posted: 3/18/2004

On Thursday, March 18, 2004, Peter Gillette, Chairman of the Gillette Group’s DirecOne call centre operations  and  CEO, Gary Owens of US telecom company, Accent announced their latest joint venture

 

This new venture brings a 1,000 agent help desk services to the DirecOne on behalf of one of the top Fortune 500 companies in the United States of America. This is a major milestone in the achievements and success of DirecOne which signifies a turning point in the call center industry in Trinidad and Tobago. 

 

The 1,000 new agents employed by DirecOne will be delivering professional customer care on behalf of Accent for the Sprint Corporation.  The new agents are all Trinidadians who have gone through intensive training to bring the highest level of quality assurance to this new joint venture.

 

DirecOne’s current staff of about 500 will re-locate to a new site which is under construction and will be open in the third quarter 2004, while the agents for Sprint will take up their seats at the Chaguaramas Convention Centre.  Another call centre has just been acquired in Jamaica which the Gillette Group will be rolling out within the next six months.  All present and prospective campaigns are available to all the 3 call centers of the Group. 

 


 

 
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“From the outset DirecOne employed the Best-in-class CRM applications and technologies which deliver timely and accurate customer intelligence with market facts”

“Our cross-sell and up-sell strategies are customized to suit your overall business strategies and are calculated to increase your bottom line.”

“Due to an aggressive expansion program, DirecOne now has access to multiple sites. These Centers use the same technology platforms, have the same range of experience, and support similar seat densities. We can attain redundancy at the site level within 4 weeks if necessary under our management control using any one of our three current locations.”
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