Bernard St. Louis, the General Manager, Direc One, cites as his defining moment in in the Company as when Direcone successfully completed a five month training and rollout of the Tele- Interview programme for Guardian Life. “Guardian Life he says was understandably nervous about the project since this was the first time that they had outsourced any of their key underwriting functions, the rollout as a consequence was rigorous and to complete such a rigorous rollout in the five months allocated was quite an accomplishment!”

The benefits to be derived from the Tele-Interview process were two- fold but plentiful, the obvious is that it freed up the Guardian life Agents from the time consuming and onerous task of filling out the forms / paperwork necessary for the underwriting of the insurance and two, is that it simply made the company  more efficient at the end of the day.

Guardian Life Vote of Confidence

DirecOne agents have tremendous latitude in discerning the good from the not so good. The Agents were so well trained and performed beyond the clients expectations, that Guardian Life eventually removed their "on the floor person " giving DirecOne total control.

Peter Gillette in commenting on the progress made by DirecOne in this area of Tele-Interviewing noted,  the marked increase in Trinidad and Tobago based companies which are outsourcing more of their administrative functions to companies like DirecOne, whose core business is “customer contact  management” and who not only bring to the table this core expertise but also a global perspective to customer contact management.