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8/21/2008 10:18 AM
In May 2000, the Gillette Group introduced its first International Contact Center in the islands of Trinidad and Tobago.
Contact Center Loading Capacity

In May 2000, the Gillette Group introduced its first International Contact Center in the islands of Trinidad and Tobago. Today DirecOne can boast of being the largest group of Contact Centers in the Caribbean, with a total capacity of 1300 seats operating on a 24/7 basis. DirecOne operating at full capacity will provide jobs for 2600 Telemarketers and Customer Service Specialists throughout the region.

The Success Matrix

DirecOne is a dynamic, full service Contact Center outsourcing company providing an international clientele with integrated customer management solutions, including customer contact, fulfillment and marketing services.

DirecOne offers a suite of multi channel service options, specializing in inbound, outbound e-commerce telemarketing customer service, and CRM solutions.

Our Contact Centers have a proven capacity of:

  • 176,000 contact hours monthly
  • 1.3 Million Leads monthly
  • 20 Contacts per hour
  • Completes 30 leads per hour


 

 
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“From the outset DirecOne employed the Best-in-class CRM applications and technologies which deliver timely and accurate customer intelligence with market facts”

“Our cross-sell and up-sell strategies are customized to suit your overall business strategies and are calculated to increase your bottom line.”

“Due to an aggressive expansion program, DirecOne now has access to multiple sites. These Centers use the same technology platforms, have the same range of experience, and support similar seat densities. We can attain redundancy at the site level within 4 weeks if necessary under our management control using any one of our three current locations.”
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