company history

2000 – ConnectOne Ltd of Toronto and the Gillette Group of Companies based in Trinidad and Tobago partner to form the first international call center in Trinidad and Tobago. Based in Chaguaramas, this call center had an initial capacity of 288 seats per shift, and operating two (2) shifts per day.

2002 – DirecOne partners with Accent Marketing Services of the United States to handle Third party Verification (TPV) for their Fortune 100 clients

2003 – DirecOne moves to 24/7 operations at their primary call center base

2003 – Launch of bilingual services (English/Spanish) to improve customer service for TPV to Fortune 100 clients in the United States

2004 – DirecOne and Accent embark on a Joint Venture initiative to expand operations by 1000 agents to provide customer care services for Sprint

2005 – Doors to DirecOne’s second call center in the heart of Port-of-Spain are opened and operations commence with 250 seats and possibility for expansion to 300 seats on site.

2007 – DirecOne becomes a provider of Customer Service Consultancy and Training for local and regional clients initially with the Financial Service Sector.

2009 – Kenwin COPC, exclusive representatives of COPC Inc and its management model in Latin America, validated DirecOne’s Management Team, our execution of Industry Best Practices and Processes and our focus on Quality and Customer Experience. COPC Inc. consults with leading brands regarding all customer experience operations, including quality, vendor management, and strategic sourcing.

2010 – DirecOne celebrates 10 Years of Service Excellence.

2011 – Partnership with a national Disaster Management and Relief agency with commitment for strategic support during isolated and national disasters.

2013 – Aligned with newly established national investment promotion agency as Subject Matter Experts for BPO and Contact Center industry.

2015 – DirecOne celebrates 15 Years of Service Excellence.

2017 – Caribbean Export and CAIPA (The Caribbean Association of Investment Promotion Agencies), the only recognized regional investment promotion bodies, invited DirecOne to their 1st annual Caribbean BPO event – Outsource to the Caribbean.

2019 –DirecOne signs on as regional reseller for CRM, UCaaS and Contact Center software such as NICE inContact, Five9, GENESYS and others.

2020 – DirecOne celebrates 20 Years of Service Excellence.


2020 – DirecOne responds to COVID-19 and maintains business continuity.