services

Our core competency is in the delivery of Customer Care Solutions, ranging from the very fundamental customer support function, to more knowledge and skill intensive areas such as technical support, help desk and problem resolution.

Over the last 19 years we have successfully provided a host of services for local, regional and international customers, including Fortune 500 companies. We offer an expansive portfolio of outsourced services including:

  • Omnichannel and multichannel support
  • Inbound customer service
  • Tele-underwriting
  • Data analytics
  • Surveys
  • SMS Gateway services
  • Social media engagement
  • Chat support
  • Email support
  • Account receivables management (debt collections)
  • Centralized operator services
  • Direct marketing (sales)
  • Technical support
  • Emergency hotline services
  • Directory assistance
  • Back office processing
  • Appointment bookings